Privacy Policy

1. Introduction

At Cuiz AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when using our service, including but not limited to your name, email address, and payment information.

We also automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Device type and operating system
• Usage data and interaction patterns
• Time and date of your visit

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, such as updates, security alerts, and support messages
• Respond to customer service requests and support needs
• Understand how users interact with our platform
• Detect, prevent, and address technical issues
• Analyze user behavior and improve our product experience

4. Analytics and Session Recording

Our website uses PostHog, an open-source product analytics platform. PostHog uses cookies and similar technologies to help us analyze how users interact with our site. The information collected by PostHog (including your IP address, device information, and usage data) is processed and stored by PostHog in accordance with their privacy policy.

PostHog analytics enables us to:

• Distinguish unique users
• Analyze user journeys through our platform
• Understand feature usage patterns
• Measure the effectiveness of our product updates
• Identify areas for improvement in our user experience

Session Recording: We use PostHog's session recording feature to capture and analyze how users interact with our website. This includes recording mouse movements, clicks, scrolls, and form interactions (with sensitive form inputs automatically masked). These recordings help us understand usability issues and improve our overall user experience.

Session recordings are pseudonymized and do not contain personal identifiable information unless you explicitly provide it in form fields. However, your interactions with our site will be recorded, and these recordings may be reviewed by our product and development teams.

We collect and transmit PostHog identifiers to our backend servers. This allows us to:

• Provide consistent analytics across our front-end and back-end systems
• Track user journeys and interactions throughout our entire service
• Improve the performance and functionality of our platform based on usage patterns
• Analyze how different parts of our system are used together

The PostHog identifier is stored in cookies and/or local storage and is retained for up to 2 years unless you clear your browser data or opt out of tracking. This identifier does not contain personally identifiable information but is used to recognize your device across sessions.

How to Opt Out: You can opt out of PostHog analytics and session recording by:

• Using browser privacy settings to block cookies and local storage
• Using browser extensions that block analytics trackers
• Setting the doNotTrack flag in your browser
• Adding the cuiz-dev-analytics-exclusion flag to your local storage by running the following in your browser's developer console: localStorage.setItem('cuiz-dev-analytics-exclusion', 'true')

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For PostHog analytics data, including session recordings and identifiers that are transmitted to our backend systems, we retain this information for up to 24 months. This retention period allows us to perform year-over-year analytics and track long-term trends in how our services are used.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

7. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by Cuiz AI. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, restrict processing, or object to our processing of your personal information. To exercise these rights, please contact us using the information provided below.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@cuiz-ai.com or visit our Terms and Conditions page.